Thank you for choosing us for your shopping needs. We aim to provide you with a seamless shopping experience, including prompt order processing and reliable shipping services. Below, you’ll find detailed information about our shipping policy.

Processing Time:

All orders are processed within 1-2 business days after payment confirmation. Our team works diligently to ensure your items are carefully packaged and dispatched swiftly to their destination.

Shipping Times:

For orders within the United States, estimated shipping times range from 7 to 15 days. Please note that these estimates are subject to change based on factors such as order volume, holidays, and unforeseen circumstances. We strive to provide accurate delivery estimates and keep you informed throughout the shipping process.

For international orders, shipping times typically range from 10 to 20 days. We understand the importance of receiving your items promptly, and we work with trusted shipping partners to ensure timely delivery to international destinations. However, please be aware that customs procedures and international regulations may impact delivery times, and we appreciate your patience and understanding in such cases.

Free Shipping:

We are pleased to offer free shipping on all orders, regardless of destination or order value. This is our way of showing appreciation for your support and loyalty. With free shipping, you can shop with confidence, knowing that the price you see is the price you pay – no hidden fees or additional charges.

Order Tracking:

Tracked shipping is available for a nominal fee of $6.99, providing you with peace of mind and enhanced visibility into the status of your delivery. During checkout, you have the option to choose this service to ensure that your order can be tracked from dispatch to delivery. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. With this tracking information, you can monitor the progress of your shipment and anticipate its arrival with confidence. If you opt for tracked shipping, rest assured that your order is in good hands, and you’ll be kept informed every step of the way. If you have any questions or require assistance with tracking your order, our customer service team is here to help. Simply reach out to us, and we’ll be happy to provide support and ensure your satisfaction.

Contact Us:

If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our customer support team at hello@hevely.com. We’re here to assist you with any inquiries and ensure a seamless shipping experience, wherever you are.